Introduction
Welcome to my resume repository! This repository serves as a central location for my resume and related documents. Please find my detailed resume attached in the repository.
Resume File
If you would like, you may download my resume by clicking on the following link and then “download”:
Andrew Hatton
Consultant, Programmer, Developer, Full Stack Developer, LAMP Developer
📧 andrew@thehattons.co | 📞 +1 502-235-6748 🌐 Website: https://cronotech.us 💼 Portfolio: https://andrewhatton.com 🐙 GitHub: https://github.com/killer6oose 🌐 Pack 765 Website
Education
BS in Computer Technology and Information Systems Security Western Governors University at Salt Lake City | 2017 - 2020
Undergrad in Network Systems/Security Administration ITT Technical Institute at Louisville, KY | 2015 - 2016
Professional Experience
Professional Services Consultant
Ivanti | July 2022 - Present
As an Ivanti Service Manager Consultant, I have extensive experience in implementing and configuring Ivanti Service Manager for clients in the Government, healthcare, energy, and other sectors. I am adept at analyzing client requirements, designing solutions, and leading the implementation of Ivanti Service Manager, as well as providing ongoing support and maintenance. My key focus is on helping clients optimize their IT service delivery processes, increase efficiency, and improve customer satisfaction. I bring to the table strong technical skills, excellent communication and problem-solving abilities, and a deep understanding of IT service management best practices. I use my knowledge of API integrations, C#, SQL, and JavaScript daily in my work to design front end facing applications that best suit each individual organization. I also utilize my knowledge of CURL and API’s to integrate into Ivanti ISM from homegrown tools. I have aided several customers in integrating their security tools/platforms into the Ivanti ISM system, helping them configure and maintain automation of ticket escalations and alerts. Together with the customers’ SMEs I have tied Ivanti ISM into Workday, SCCM/EMCM, SPLUNK, and more. I have been soley responsible for creating the Partner Certification paths for Ivanti’s partners within the scope of Ivanti Neurons for GRC and Ivanti Neurons for Security Operations.
Freelancer
Self d.b.a. CronoTech Consulting, Louisville, Kentucky Area | February 2017 - Present
As a freelancer, I have extensive experience in designing and hosting websites, as well as in providing high-performance game hosting solutions. Additionally, I have built and maintained strong client relationships, ensuring high levels of customer satisfaction and retention. I collaborate with end users to design, create, and implement effective Security Operations strategies and processes. Together with customer’s IT Security/Cybersecurity departments I have monitored and managed their applications, following SCA/DAST/IAST to test the security of their tools. I have aided several organizations in determining what the Software Composition is of the tools they are looking into using. I create tools - desktop, web, or CLI based - to automate various tools and scripts for maintaining app/org security, as well as for accurate reporting of breaches or day-to-day security matters. I own 18 servers across the United States and Canada each using Debian Linux as the operating system. These servers are tied together to create redundant web and gaming platforms with custom control panels for my customers built using my knowledge of SQL, PHP, and bash. Also utilize my knowledge of C# and other languages to create custom game management desktop applications, or, game launchers, for several customers allowing them to integrate into their own systems and launching/connecting. I have built, and published, 3 different desktop applications for use by anyone such as a Time Keeper desktop application, a desktop tool built in C# using API’s to manage security systems, and more.
Senior Application Support Analyst
Baptist Health System KY & IN | March 2021 - July 2022
As a Senior Application Analyst, I led a team of developers responsible for maintaining and enhancing the organization’s critical applications. My responsibilities included ensuring that all non-healthcare applications were running optimally, identifying and resolving technical issues, and implementing upgrades and enhancements to improve functionality. Additionally, I managed relationships with key stakeholders across the organization to gather requirements and prioritize development efforts. Through my leadership and technical expertise, I successfully led the team to achieve high levels of customer satisfaction and deliver high-quality solutions that met business needs; including switching the organization’s ticketing platform from Symantec ServiceDesk to Ivanti’s Cherwell Service Manager.
Skillset
-Restful API, Bash, C#, JavaScript, TypeScript, Python, Automation
I look forward to discussing how my skills and experience can contribute to your organization.